Free Customer Service Survey to Support Your Business Growth

Our free customer service survey offers business owners and entrepreneurs a distinct advantage. Unlike typical surveys that only reflect your self-perception, ours allows you to invite coworkers, clients, or team members to answer the same questions about you. This unique approach reveals hidden strengths and blind spots, providing a comprehensive 360-degree view of your customer service skills in business.

You’ll receive a detailed report with clear charts, so you can precisely understand your current standing. Compare your results with other business leaders and identify opportunities for development. Access a personalized action plan and feedback based on your scores, so you know where to focus next. Explore a free resource library created by entrepreneurs, and choose to share your results for additional engagement. Additionally, our AI support is available to assist with quick customer service insights for business. This is your opportunity to enhance customer service effectiveness and advance your business.

Identify Your Strengths in Customer Service

Please rotate your device to display the content

Customer service questionnaire

1. Answer Questions

for yourself

2. Invite others (optional)

to answer the same questions

3. Compare your results

in your personal report

Lost the link to your results? Click here

Do you take on challenges and look at them as chances to learn something new?

I never do that

I always do that

Taking on challenges means you're cool with facing tough stuff and trying to get through it.

Do you keep an open mind and check out new ideas and different perspectives?

I never do that

I always do that

Keeping an open mind means you're cool with checking out new ideas and different points of view, and you're up for change.

Do you switch up how you do things or your strategies when things change or something unexpected pops up?

I never do that

I always do that

Switching up how you do things means you can change your methods or game plan to fit whatever's going on.

Do you take advantage of good opportunities when they pop up?

I never do that

I always do that

Making the most of opportunities is all about jumping on good chances when they come your way.

Do you keep up with changes?

I never do that

I always do that

Keeping up with changes means you gotta stay in the loop and pay attention to what's going on so you can roll with it.

Do you honestly try to get where other people are coming from?

I never do that

I always do that

Being curious means you really want to get where other people are coming from.

Do you try to find things you have in common when you talk to other people?

I never do that

I always do that

Looking for what you have in common means paying attention to the stuff you and others share.

Do you talk about your own experiences when you're chatting with other people?

I never do that

I always do that

Sharing experiences is all about telling your own stories in conversations so you can connect better with people.

Do you try to see things from other people's perspective?

I never do that

I always do that

Putting yourself in someone else's shoes means picturing yourself in their spot and trying to get what they're feeling and going through from their point of view.

Do you connect with your own feelings to help you get where other people are coming from?

I never do that

I always do that

Connecting with your feelings means you actually feel your emotions when you're thinking about what someone else is going through.

Do you figure out what the problem is before you try to fix it?

I never do that

I always do that

Figuring out the problem means you actually say what the issue is, super clearly.

Do you actually take the time to figure out problems?

I never do that

I always do that

Figuring out a problem means you really look into it and try to understand what's going on.

Do you try out different ways to solve problems?

I never do that

I always do that

Coming up with possible solutions means thinking of different ways to fix a problem.

Do you look at a bunch of different options when you're trying to solve problems?

I never do that

I always do that

Checking out the options means looking at different choices so you can make a smart decision.

Do you actually put solutions into action to fix problems?

I never do that

I always do that

Putting a solution into action means doing what needs to be done to actually make the idea happen.

Do you check how things turned out when you’re solving problems?

I never do that

I always do that

Checking results is all about seeing how things turned out after you put your solutions in place.

Do you really pay attention and stay focused when people talk to you?

I never do that

I always do that

Paying attention means really tuning in and listening to someone, showing you care and actually get what they're saying.

Do you let people finish what they're saying without cutting them off?

I never do that

I always do that

Not butting in means holding back and not jumping in while someone else is talking, so they can finish what they're saying.

Do you ask questions to make things clearer and really get what people are saying when you talk with them?

I never do that

I always do that

Asking questions is all about getting info and making sure you really get what someone means.

Do you make it obvious you’re really listening by nodding, keeping eye contact, or giving other nonverbal cues when you talk with people?

I never do that

I always do that

Showing you’re listening means you use your body language, things you say, and how you respond to make it clear you’re totally paying attention and involved in the conversation.

Do you hold off on making up your mind until you've got all the info you need?

I never do that

I always do that

Holding off on jumping to conclusions means you don't make assumptions or judge someone until they've had a chance to say everything they want.

Do you make sure not to push your opinions or solutions on people when you talk, and let them share what they think?

I never do that

I always do that

Pushing your opinion or solutions means kinda forcing your own views on someone else.

Do you show respect to people in your relationships?

I never do that

I always do that

Showing respect means being kind to people and recognizing their value and personal space.

Do you talk openly with people to build good relationships?

I never do that

I always do that

Being open when you talk means you share what you're thinking and feeling honestly, and you don't hide stuff.

Do you try to keep things equal in your relationships?

I never do that

I always do that

Going for equality in relationships means making sure things are fair and no one has more power than the other.

Do you usually reach out and keep in touch with other people?

I never do that

I always do that

Reaching out often means you’re regularly hitting people up and keeping in touch to build and keep up your relationship.

Do you bring something valuable to your relationships?

I never do that

I always do that

Exchange value is all about both people in a relationship having something worthwhile to give each other.

Do you work out to help deal with your stress?

I never do that

I always do that

Working out means doing any kind of physical activity on purpose.

Do you notice your breathing to help deal with stress?

I never do that

I always do that

Conscious breathing means you’re purposely paying attention to your breath.

Do you take a break and walk away from stressful situations when you just can't keep your cool?

I never do that

I always do that

Taking a break from the situation means you actually leave the place for a bit.

Do you notice what things make you feel stressed?

I never do that

I always do that

Figuring out what stresses you out means noticing the things that set you off or make you feel stressed.

Do you talk to people you trust about what’s on your mind to help you feel less stressed?

I never do that

I always do that

Sharing what’s on your mind means talking about the stuff that’s bothering you.

Do you let your feelings out with people you trust to help you deal with stress?

I never do that

I always do that

Letting your feelings out means you’ve got a healthy way to share what you’re feeling.

Do you deal with conflicts?

I never do that

I always do that

Dealing with conflicts means you actually get involved when there's a disagreement.

Do you make sure everyone’s clear about what’s going on and what the issues are when there’s a conflict?

I never do that

I always do that

Figuring out problems during conflicts means really getting what’s going on and talking it through until everyone’s on the same page about what the problem actually is.

Do you stay away from blaming or pointing fingers at people?

I never do that

I always do that

Not blaming others when you’re working through a conflict means you don’t try to pin it on anyone.

Do you keep your cool and stay collected when things get heated?

I never do that

I always do that

Keeping your cool during conflicts means you stay chill and in control so you can actually deal with and sort out the problem.

Do you get everyone involved when you're dealing with conflicts?

I never do that

I always do that

Getting everyone involved means making sure all the people or groups affected by the conflict are part of working things out, so everyone gets a say and can help figure out a solution.

Do you jump in and help figure out solutions when there's a conflict?

I never do that

I always do that

Figuring out solutions for conflicts means coming up with something that, ideally, everyone involved can get on board with.

Do you keep your promises and hit deadlines?

I never do that

I always do that

Being dependable means you always come through on your promises and duties.

Do you keep everyone in the know about important updates?

I never do that

I always do that

Keeping everyone in the loop means regularly sharing updates, progress, and important info with everyone involved.

Do you show flexibility in your approach?

I never do that

I always do that

Being chill means being open to rolling with different situations.

Do you share your stuff willingly to make progress together?

I never do that

I always do that

Sharing your stuff means you're down to give everything you've got to hit a common goal.

Do you put shared goals ahead of your own?

I never do that

I always do that

Putting shared goals first means you put group goals ahead of your own.

Do you pitch in to hit shared goals?

I never do that

I always do that

Adding value means pitching in with something useful.

Do you aim high in your performance?

I never do that

I always do that

Aiming high means you're always shooting for top-notch performance.

Do you handle your time well to get the most done?

I never do that

I always do that

Handling your time means getting your stuff organized in a way that boosts how much you get done.

Do you pay super close attention to detail?

I never do that

I always do that

Having an eye for detail means you really notice every little thing.

Do you always go for the best?

I never do that

I always do that

Going for the best means always trying to hit the top level of quality in a certain area.

Please provide your details to receive the link to your report:

  
Receive notification when your results have been updated

Your information will only be used for this questionnaire and will never be shared with anyone.

Provide the email address you used when you took the questionnaire.

Customer Service Questionnaires for other areas

Career

Go to Questionnaire

SkillsBuilders hooks you up with the best tools for personal growth

The Biggest Collection of Soft Skills Questionnaires

With over 600 free questionnaires out there, we offer one of the biggest free libraries for personal growth.

The Only Platform with Built-in Social Feedback

We give you straight-up social input from friends, family, and coworkers to boost your personal growth journey.

The Biggest Set of Tools for Getting Better

From action plans to resources and AI coaching, we’ve got an all-in-one toolkit to help you keep growing.

What Blind Spots Could This Questionnaire Reveal

Complete the free questionnaire today

Questionnaire Goals

This questionnaire covers these topics

Emotional Regulation

Navigate through change

Empathy

Genuine compassion for others to establish a deep understanding and connection

Problem Solving

Analyzing Issues Identifying Root Causes and Generating Innovative Solutions

Active Listening

Giving undivided attention using nonverbal cues and asking clarifying questions

Relationship Building

Establish and nurture meaningful connections

Stress Management

Cope with and Reduce Stress

Conflict Resolution

Finding and implementing mutually beneficial solutions

Teamwork

Collaborate with others to achieve common goals

Excellence

Commitment to Consistently Strive for Continuous Improvement

How Will Personalized Insights Support Your Business

Access your free personal report

How Skills Builders Enhances Your Customer Service Skills

Every business owner wants to believe they provide excellent customer service, but self-assessment alone is often insufficient. Traditional surveys typically capture only your own perspective, missing the broader context. This self-view bias can obscure your true strengths and weaknesses, making it difficult to accurately assess your position. Without objective feedback, opportunities to improve, innovate, or lead effectively may be overlooked.

Relying solely on your own view risks overlooking critical gaps in your customer service skills for business. These blind spots can result in lost clients, hindered growth, or missed chances to differentiate your business. You might assume you are performing well, but without external feedback, you could be falling behind competitors who actively seek input and improve. This can be frustrating when aiming for results-oriented customer service strategies and measurable progress.

Skills Builders changes this by enabling you to gather feedback from those familiar with your work—colleagues, clients, or team members. This external perspective helps identify hidden strengths and areas for development, providing a clear and honest assessment of your customer service performance. You’ll receive practical tools, a tailored action plan, and access to exclusive customer service consulting resources. With timely customer service insights for business, you can make informed decisions, enhance leadership, and advance your business. Take ownership of your growth and achieve the recognition and outcomes you seek.

Question preview
Results preview

Heres what you get

No Payment Needed

No worries about cost, your questionnaires and report are free

Detailed Report

A simple detailed report anyone can get

Comprehensive Charts

Get a clear picture with comprehensive charts and graphs

Results Comparison

See how you stack up by comparing your results to others

Optional Public Results

Get your team involved by sharing your results if you want

Know your next move

Hit your business goals with a flexible action plan based on your results

Shared Resources

Unlock your full potential with tips based on your results

Recommendations

Handpicked top resources to boost your career

AI Coaching

Interactive AI coaching to help you get through your report

Invite Others

Getting input is easy: invite others right from your results page

Personalized Feedback

Get what your score means for you with personalized feedback

Cheers

Get some encouragement from your crew

Real Insights

Get to know yourself with input from those who know you

Get Notified

Don’t waste time, we’ll let you know when your report’s updated

Secure Data

Focus on growing your biz knowing your data's safe with us

Enhance Your Customer Service Skills Today

Unlock Growth Opportunities with Actionable Insights

With our free report, you receive a clear, data-driven overview of your customer service skills. Detailed charts highlight your strengths and identify areas for improvement, making it straightforward to recognize your capabilities and where to focus development. This visual feedback supports targeted efforts and goal setting for your business.

Compare your results with other entrepreneurs and business owners to understand your standing in customer service performance. This benchmarking provides valuable context and motivation to continue improving. With personalized feedback and regular updates, you will consistently know your status and next steps. Your data remains private and secure, allowing you to concentrate on building customer service strategies that effectively support business outcomes.



How Strong Are Your Customer Service Skills

Evaluate your skill level now

Enhance Your Customer Service Through Community

Leverage Social Feedback to Improve Your Performance

Receiving feedback from others is a significant advantage for business owners aiming to implement effective customer service practices. By inviting coworkers, clients, or team members to share honest perspectives, you gain a fresh understanding of your strengths and areas for improvement. This feedback reveals how others perceive you, highlighting blind spots and hidden talents that can substantially enhance your business success.

Sharing your results publicly (if you choose) promotes accountability and opens opportunities for support and encouragement from your network. Celebrate achievements and receive recognition from peers who understand your journey. This supportive community fosters motivation and focus on continuous improvement. By learning from others and sharing your progress, you build stronger relationships and cultivate a culture of excellent customer service within your business.



How Will Social Feedback Reveal Your Hidden Strengths

Discover how others perceive you

Meet AidOn, Your Assisted Insight for Development & Ongoing Navigation Beta

AidOn is your Assisted Insight for Development & Ongoing Navigation here to help you interpret your results. Ask questions about your report, receive personalized support, and interact with AidOn to better understand your path to desired outcomes.

With AidOn, our AI chat support, you receive prompt, personalized assistance to interpret your customer service results. AidOn clarifies your scores, explains their implications for your business, and identifies practical steps for improvement. This support helps translate insights into actionable plans, enabling measurable progress in your customer service for business skills.

Whether your goal is to enhance team performance, increase client satisfaction, or develop customer service training for business owners, AidOn provides relevant information. Ask questions, access contextual explanations, and obtain feedback tailored to your specific situation. With AidOn’s support, you can make informed decisions and advance your business with confidence.

Aidan is an AI that's still learning and evolving. While it’s designed to assist you, it may occasionally produce unexpected, unhelpful, or even inaccurate responses. We appreciate your understanding as we work to enhance its performance. Please note that we cannot be held liable for any outcomes resulting from Aidan's output, and we recommend using your own judgment when acting on the information provided.

What Suggestions Could Enhance Your Customer Service Skills Today

Access AI support now

About Skills Builders

Why Customer Service Skills Are Important in Business

Customer service is fundamental to every successful business. Whether leading a team or managing your own enterprise, your ability to connect with clients, resolve issues, and foster loyalty directly impacts your results. Developing customer service skills for business is not only about satisfying customers—it supports business growth, reputation building, and maintaining a competitive edge.

In today’s dynamic market, entrepreneurs and business owners require more than technical skills. They need customer service metrics that provide insight into current performance and areas for improvement. Investing in results-focused customer service strategies is essential for those aiming to lead, innovate, and sustain success over time.

Our Mission

At Skills Builders, our mission is to empower you to manage your growth effectively. We believe every entrepreneur should have access to exclusive customer service consulting and practical tools that produce meaningful outcomes. Our platform is designed to help you identify strengths, recognize blind spots, and develop skills that distinguish you in business.

We provide timely customer service insights for business to support informed decision-making and goal achievement. Whether you are beginning your journey or seeking advancement, we are committed to supporting your progress.

Our Vision

We envision a future where every business owner and entrepreneur has access to tools that facilitate customer service excellence. Our goal is to make customer service training programs accessible so that anyone can grow, lead, and innovate regardless of background or experience.

By combining advanced technology with a supportive community, we aim to create an environment where all can realize their potential and make a meaningful impact in their business.

What Sets Us Apart

Skills Builders distinguishes itself by placing you in control. Our free customer service questionnaire extends beyond self-assessment by incorporating feedback from those familiar with your work. This 360-degree perspective uncovers hidden strengths and blind spots, providing a comprehensive view of your customer service value in business.

We provide a detailed report with clear charts to track your progress and compare your performance with other entrepreneurs. Our platform includes a free action plan, a resource library created by users, and the option to share your results for additional engagement. You also receive support from AidOn, our AI chat assistant, which offers immediate, personalized information based on your needs.

Your privacy is a priority. We do not share or sell your data, allowing you to focus on growth without concern. Our commitment to accessibility ensures our tools are free and available in multiple languages, making participation easy for all.

We promote equal opportunity and empowerment. Our approach is transparent, user-centered, and designed to help you achieve measurable business results.

How Our Questionnaire Supports You

By completing our free customer service questionnaire, you gain a clear understanding of your strengths and development areas. Feedback from others provides new perspectives, while our personalized action plan offers step-by-step recommendations for improvement. You gain access to curated resources, exclusive customer service consulting, and timely customer service insights for business—all designed to help you lead confidently and achieve your objectives.

Whether your aim is to enhance team performance, improve client satisfaction, or develop customer service improvement metrics, our platform provides the tools and support necessary. Join a community of motivated entrepreneurs and business owners focused on growth, innovation, and results-driven success.

Rely on Skills Builders to help you unlock your potential, refine your customer service for business skills, and advance your business. Begin your journey today and experience the difference firsthand.



Enhance Your Customer Service Performance

Utilize Support Tools for Continuous Improvement

Imagine having a clear, step-by-step plan to improve your customer service skills. Our platform provides a practical checklist that guides you through proven strategies for business success. You’ll also have access to a resource library filled with tips and tools shared by other entrepreneurs, so you can understand what works in real-world situations.

Our curated product recommendations and AI chat support help you concentrate on what is most important for your business. With expert insights and community resources, you’ll have ongoing assistance to continue improving. This supportive framework enables you to innovate, lead, and pursue customer service excellence in your business at every stage.



How Will Your Customer Service Action Plan Influence Results

Access your free action plan now

QA

Answers to the questions we get asked the most

Skills Builders Questionnaires Report Support

Skills Builders is an online service that helps you boost your skills to grow your business and get a better work-life balance. We use surveys with input from folks who know you to give you real insights on how you're doing. This insight will help you find hidden strengths and unknown weaknesses, and we offer personalized feedback, a flexible action plan, and learning resources to help you make the most of your strengths and tackle your weaknesses.

As a busy business owner who values your time and puts your health first, you need insights you can count on to make the most of your strengths and work on your weaknesses. We offer questionnaires with feedback from folks who know you and practical solutions to help you hit your goals.

First, pick a questionnaire on the topic you want. Fill it out and get a link to your report. Invite others to share their input, and your results, feedback, action plan, and recommendations will update every time someone answers questions about you. First, pick a questionnaire on the topic you want. Fill it out and get a link to your report. Invite others to share their input, and your results, feedback, action plan, and recommendations will update every time someone answers questions about you.

You bet! We get how important it is to have personal growth stuff that's easy to get, so our quizzes, reports, and action plans are totally free. We also have a paid report option if you wanna dig into the details.

We use your results to give you personalized feedback, tips, and product suggestions. Your info stays safe and won’t ever be sold or shared with anyone else.

Your data's totally safe on our platform to keep your privacy and confidentiality locked down.

Our surveys and support are all about helping you crush it. We hook you up with detailed reports, a flexible action plan, and specific tips we think will really boost your progress.

We're here to help you crush your goals by boosting your skills. This questionnaire's all about giving you the lowdown on your strengths and weak spots, plus uncovering any blind spots. Without this info, it's tough to figure out which moves will really level up your progress.

You can take all the quizzes you want, as many times as you want. There’s no limit, and they’re all totally free.

When you get your report, you can put in the info for the folks you want feedback from. We’ll send them an email with the invite and a link to answer the questions. You’ll also get a unique link you can share yourself. Feel free to post it on social media or make your own invite.

It's a good idea. Answering questions about yourself can be kinda biased, so it's important to get feedback from people who know you well. This'll help you get a clearer picture of how you're doing and spot areas to improve.

You can send reminders to the folks you’ve invited every three days. If they don’t get back to you, you can always invite more people. We suggest getting feedback from at least five people to balance out any possible bias.

You'll get a detailed report that gives you a simple overview of your skills and points out where you can improve. The results show how you did on the topics and questions. Your report updates automatically based on these results, so you don't have to keep checking for new info.

Your results are private and only you can see 'em. But if you decide to make your results public, anyone you share the link with can check 'em out.

You can count on your results being spot on. We use research-backed questionnaires checked out by pros, and our fancy software spits out the results. You can also turn off results from folks who gave wrong info to keep things super accurate.

The free report gives you useful insights, a game plan, and tips to help you move forward. The paid version has extra details, like charts for each question, and is for folks who wanna support us and help us grow.

Your results get compared to the average score of others who've taken the questionnaire. You can also filter by gender, age group, job, or education level to see how you stack up. But these filters only show up if there's enough data to compare your score with.

You'll get an email alert every time someone wraps up their questions. You can turn notifications on or off whenever you want.

Everyone sees themselves in their own way, but it’s important to stay open-minded and use the results as a chance to grow. If you think someone didn’t take the questions seriously or wasn’t looking out for you, you can turn off their input to keep your results accurate.

An action plan is a list of suggested steps you can take to boost your skills. Your report will give you a checklist of actions based on your skill level. As you knock these out, new ones will get added to the list.

We suggest top-notch stuff like articles, books, videos, and courses that meet our standards. The recs get updated all the time and will keep growing, so make sure to check your report often.

Shared resources are super helpful tools and tips shared by other entrepreneurs to help each other grow. When you share stuff that’s helped you succeed, you’re not just giving back to the community, you’re also helping others on their business journey. Whether it’s a book, an article, a course, or some advice, these shared resources can be the key to opening up new chances and beating challenges in your business hustle.

308

Online Questionnaires

2.156

Reports Generated

3.624

Times Inputs Given

12.872

Coaching interactions

Send us a message